Our quality concept

You can rely on us to consistently provide you with the quality we agreed on: not just every now and then! We are regularly certified and audited so that third parties can continually check our processes without being blind to the operation and thus contribute to improving them. Through membership and participation in professional associations and working groups, we ensure that we are always up to date. Our employees from administration and production are regularly trained and trained – internally and externally.

The quality management system and IT-supported documentation ensure controlled processes and complete documentation of all orders and thus provide a high level of repeatability. The drawings and technical documents from our CAD system ensure that production is carried out without uncertainties or inaccuracies.

The basis for the long-term success of our company is the satisfaction of our customers with everything they get from us: quick answering of a telephone call, a prompt offer, a good price-performance ratio, reliably executed orders, consistent documents, technically sound information and additionally a kind word. Beyond the existence of the company, success means secure jobs, technically flawless, safe and modern work equipment, machines, vehicles, a presentable company building and a profit sufficient for the size of the company.

Reliable performance:

Only quality-assured products will make you satisfied in the long term. In order to achieve this, all work steps must mesh sensibly and every employee must provide reliable performance at their place.

Requirements:

The prerequisites for individual responsibility are: clear responsibilities, a good working atmosphere, technically sound work equipment, performance-related pay, an open word at the right time and also understanding for personal problems.

Regulatory Compliance/Compliance:

The prerequisites for individual responsibility are: clear responsibilities, a good working atmosphere, technically sound work equipment, performance-related pay, an open word at the right time and also understanding for personal problems.

Quality-oriented work and production:

All employees are hereby requested to carry out quality-oriented work. Everyone has the duty to eliminate impeding circumstances and the right to demand the elimination of such circumstances. Everyone should and may demand precise work instructions and thus ensure safety when carrying out individual activities.

Personnel development:

Meaningful further training and further education for employees is a building block for ensuring the future viability of the company.

Sustainability:

The management promotes the idea of sustainability. This applies to aspects of environmental compatibility, but also to long-term integration and the health of employees as well as the social and economic environment.

Continuous improvement process:

Only continuous improvement of processes, qualifications, motivation and products secures hapack's position on the market.

QM manual:

The management hereby confirms the hapack QM manual as the basis for the desired quality-oriented work.

Quality from hapack: comprehensive and safe.